Shipping policy
At "Outillage carreleur 2.0", we understand how important it is that you receive your orders quickly and safely. This shipping policy is intended to provide clear information about our shipping processes to help you understand what to expect when purchasing from our site.
Shipping times
- Orders are usually processed within 1-2 business days after order confirmation.
- Once shipped, delivery of your order may take between 3 to 7 business days, depending on your location and the shipping method chosen.
Shipping methods
We offer different shipping methods to meet your needs:
- Standard shipping: for deliveries within 5 to 7 business days.
- Express shipping: for fast deliveries within 2 to 3 business days.
Shipping costs vary depending on order weight, destination and shipping method selected. Exact fees will be calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your order directly on the carrier's website.
Shipping delays
While we do everything possible to ensure your order is delivered within the estimated time, delays may sometimes occur due to factors such as adverse weather conditions, logistical issues or customs delays. We will keep you informed in the event of a significant delay.
Contact us
If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us. Our customer service team is here to help.